Our Return & Refund Policy

Last Updated: January 18, 2026

Thank you for shopping at Good Faith Works. If you're not completely satisfied with your purchase, we invite you to review our policy for returns and refunds.

Return & Refund Eligibility: We’re so sorry if the product you ordered arrived damaged/defective, or if you received the incorrect product. You have 20 days from the date you received the item to submit a claim and return the item. Any claims for damaged/defective items or incorrect items must be submitted within 20 days of receiving the items. Returned items must be unused, unworn, and include original packaging. For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. Once the claim has been submitted and the item is returned, you will receive a replacement or a refund based on your selection (replacement or refund). Good Faith Works does not issue exchanges.

How to submit your claim: Please complete the online form included on this page. Include your name, email address, select an option from the “reason for claim” dropdown, select replacement or refund from the resolution dropdown, and include a picture of the damaged/defective items or incorrect items. Next, return items to:

  • United States & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019

  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada

  • Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia

  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

  • UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ

  • Australia:

    • Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031

    • Non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056

    • Phone cases: 6 Axis Crescent, Dandenong South VIC 3175

  • Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101

  • Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil 

If you have any questions about our Return & Refund Policy, please contact us at support@goodfaithworks.com.